Privacy Policy

At Aussie Wanderlust, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Fill out a contact or inquiry form
• Register for an account
• Book a tour or service
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Payment information (processed securely through our payment processors)
• Travel preferences and requirements

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent
• Geographic location (country and city level)
• Device information

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more detailed information about how we use cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Processing and confirming bookings
• Responding to your inquiries and requests
• Providing customer support
• Personalizing your experience
• Improving our website and services
• Developing new products and services

2.2 Marketing and Communications

• Sending newsletters and updates about our services
• Providing information about promotions and special offers
• Conducting surveys and collecting feedback

You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

2.3 Administrative and Legal Purposes

• Enforcing our terms and conditions
• Protecting our rights, privacy, safety, or property
• Detecting and preventing fraud and abuse
• Complying with legal obligations

3. Disclosure of Your Information

We may share your personal information with the following categories of third parties:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email marketing platforms
• Customer relationship management systems
• Website hosting and maintenance providers
• Data analytics services

These service providers are only permitted to use your information as necessary to provide services to us and are required to maintain the confidentiality and security of your data.

3.2 Business Partners

If you book a tour or experience through us, we may need to share your information with our business partners, such as local tour operators, accommodations, or transportation providers, to fulfill your booking.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By submitting your personal information, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Aussie Wanderlust. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Aussie Wanderlust
123 Harbor View Road
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 9876 5432